My experience at the Ray Catena INFINITI service department is the best service department that I have ever been at. Truly dedicated employees that make you feel like you are the most important person there. Each and every time without exception my car is serviced exceptionally without any problems. Polite, honest and courteous!!
Compared to other INFINITI dealers, Ray Catena of Bridgewater provides great, fast service. We’re always disappointed at work done by other INFINITI dealers but we’re always satisfied with work done at Ray Catena
I had a great experience at Infinity Bridgewater with Marty. I would recommend this dealership and Marty to others.
Can be trusted to provide excellent service- only take car to the dealership for service
The dealership is clean and welcoming. The sales professionals are knowledgeable but listen to your needs rather than forcing what they want on you.
Gunther Wu was my sales consultant, and he made my purchase experience easy and personable. He listened to my specifications and delivered on my expectations. His service exceeded my expectations.
This is a wonderful dealership and I will definitely recommend to my friends when they consider buying a new car.
Very professional and experience. All the details of the car were explained and also the financing. Would definitely recommend
The place is clean and accommodating. The staff is pleasant, helpful and knowledgeable. They keep you informed of your car progress.
This is the 5th car I have purchased from Ray Catena dealerships and continue to be very satisfied with their level of service, which is above and beyond all expectations. It would be very hard for me to purchase or lease from another dealership because of their excellent customer service.
Courteous and efficient service, knowledgeable technicians. Good looking and very clean service area for the cars. Comfortable and easy going experience.
The best dealership snd service dept I highly recommend this dealership . Friendly, accommodating Service dept and customer service. Service manager John is the best.
Best place hands down to buy your INFINITI. I bought my girlfriends there and will be getting mine to match shortly
There was some confusion regarding the amount of time the service I needed would take when I made the appointment. When I arrived, it was pointed out that it would take about twice as long as originally indicated. Guido Chaves said he would do his best to try to get the service expedited. And, he did. Not only did he get me out within 15 minutes of the original estimated max time, he kept me informed throughout. Top notch Ray Catena service! Thank you, Guido, John C.
Great service ! Professional environmental , knowledgeable and respectful employees. I would recommend this dealer to anyone.
My experience with Ray Catena INFINITI of Bridgewater on this occasion was for vehicle service. I had found a pre-owned "unicorn" of an INFINITI QX70 at an off brand dealer and purchased it on gut instinct and some basic info from AutoCheck. So, with great anticipation and a bit of trepidation, I took my newly acquired 2017 QX70 to Ray Catena to have them check it out and bring everything up to their standards of quality. I have used Ray Catena INFINITI in the past for service, and they were always great. This time, I connected with Guido Chavez ...
Service writer Steve a transfer from Edison Catena INFINITI is the ultimate professional. The best. Tech Barry also from the Edison Catena INFINITI is tops in his field. OUTSTANDING service. The new Edison INFINITI is "NOT" a Ray Catena dealership. Thank you.
Ray Catena INFINITI Service Dept. staffs are motivated, with incredible skills, courteous, and their professionalism has gone far beyond. Amazing Staffs.
Great always helpful a good experience great staff a very good dealership thank you guys
My first time in Bridgewater. Although I have worked with John for years. He is hard working and thorough. Facility has beverages , snacks and tv to relax while work being completed. Others took the opportunity to work in the back area.
I would like to thank Ray Catena INFINITI staff for their courtesy, knowledge, professionalism and the special care that I received while my vehicle was being serviced.
First time @Ray Catena INFINITI of Bridgewater. Like service but still missing Ray Catena INFINITI @Edision. Have to get use to of Bridgewater staff. Pricing looks little higher than Edison location. Anyway, thanks.
Alex and Guido were very supportive during our vehicle's repairs which were lengthy due to parts shortage. But the loaner we were provided helped a lot. Thanks!
The service performed on my Q50 Tuesday June 14, 2023 was exceptional, the process was seamless, stress free and performed to my expectation. The staff was professional and a special notation to my Service Manager Steve. He always goes above and beyond to ensure that everything, regardless of the issue, is done properly and timely. Ray Catena should recognize and commend this individual for his outstanding customer service performance! This is NOT a one time occurrence. I have dealt with “Steve” since 2019 and he has never disappointed. He is one of the main reasons why Ray Catena INFINITI has become what it ...
The Bridgewater location is new to me, but this was my 6th INFINITI from the Edison location. The dealership is always helpful and courteous from the front desk to the service department. However, the salesman, Grigory Rozenfeld, is one of the best and has been the only salesman I’ve dealt with from the beginning. He answers your questions honestly and doesn’t try to talk you into something you’re not prepared to do/buy. Much appreciated during a time when most things are stressful.
Third time getting my car from here, Always had wonderful experience .Alex yanes in sales went extra miles to help me to make a decision. Five stars to him and Mark .
Ray Catena Bridgewater INFINITI is Top Notch. I have bought several cars from this dealership and have recommended many as well. Truly care about the customer experience and do whatever is necessary to make sure It goes well above your expectations . Management and sales Are always avail to assist .
I wish every dealership and for that matter every customer service department was as friendly, efficient, and thoughtful as the folks at Ray Catena INFINITI.
I always get great fast service from your professional staff.
I was buying a car for my wife and found an Infinity QX60 on AutoTrader at Ray Catena, a seven hour drive from my home. I reached out and was immediately contacted by a salesman, Gunther Wu. Despite the distance, this car fit our needs perfectly, so once we agreed on price, I coordinated with Gunther and made the drive. When I arrived, Gunther met me and my son immediately, showed us the vehicle and quickly walked me through all the paperwork so I could get back on the road for the long drive home. Gunther was knowledgeable, professional and ...
Fantastic customer focus and execution. They tell you what is required for your vehicle to keep it running in tip top condition. Guido Is the best.
The service team at this location is great! They are knowledgeable, friendly and they keep you informed on the status of the work that is being done. They are also willing to accommodate you if you may not have an appointment to make sure your car is serviced as soon as possible. I trust their professionalism for my car needs.
I have leased many cars throughout the years and currently have multiple leases active. My newest lease is from Ray Catena INFINITI, and it has been the best leasing experience that I have ever had , by far. I completed 95% of the process online through email or text. The vehicle was delivered to my door and the paperwork was signed! Price was exactly what I was looking for (matched leasing company), and there wasn't any last minute upselling or pricing. The best part of the whole deal was working with Keith Wilhelmy, he was always available for a quick text ...
The whole process was enjoyable and easy. No pressure sales tactics. Salesman knew everything about his vehicle as well as competitors vehicles. I would definitely recommend to friends and family
Tom Crilly is excellent along with the manager Mark. Service rep Guido knows what he’s doing always excellent service!!!! I recommend and trust this dealer above all.
Phil the manager in service has been very pleasant and accommodating. I had an issue with the dealership losing my key during service . He Settled
Fantastic service and sales representative. Always a pleasure dealing with infinity of Bridgewater at ray catina. Thank you again for everything that you have done for me
Car shopping can be draining and frustrating, but I can say that this was not like that at all. I would do it again and recommend to friends and family !
Great dealership, great salesman, great service. Car is two weeks old with new issues. Loved all the hands free features included in the QX 50
We bought a pre-owned vehicle a number of years ago. It still runs like a champ. The folks at the dealership are easy to do business with and their service department is top notch. Absolutely recommend going to Ray Catena INFINITI of Bridgewater for purchase and vehicle servicing. We have every expectation that our next purchase will done with these folks.
A pleasure to work with! I highly recommend them when buying a new car! Plus I love my new INFINITI. Tom is a gentleman to work with.
The team at Ray Catena Bridgewater have continued to meet or exceed my high expectations of service for my vehicle since 2013.....they are top Notch!
Great experience all around! Cory is easy to talk to and explains all details. Very friendly and personable. Only buy my cars from Bridgewater dealer!
I picked up my 2020 QX50 from Carmine , he provided excellent service , was extremely easy to deal with and very Knowledgeable. I traded in my QX30 for the new QX50 , we communicated via text , phone calls and email during the pandemic. I would definitely recommend Ray Catena in Bridgewater NJ and especially Carmine !!! Thank you again and stay safe Dennis Coughlin.
Yesterday I bought my new 2020 qx50 from sales rep Dan Lynes at Bridgewater and what a great experience it was. During this pandemic Dan and I communicated via phone and text to get me the best deal possible! He definitely worked those numbers for me and made this experience during difficult times a smooth one! I was in and out of the dealer less then 45mins. Always professional and very informative of the market! I truly recommend his service To anyone willing to get a car right now! Thanks again dan!
Carmine provided excellent customer service and worked hard to close the deal and even drove a long distance to deliver the vehicle to me during a pandemic.
I stopped in to check out some lease options on a new INFINITI Q50, and Dan Lynes was MORE than helpful. He went over all of the new options in the vehicle, showed me around to some other options of vehicles, discussed price ranges, and gave me the feeling that there was absolutely NO pressure. I did not make a final decision on which INFINITI to go with, but as soon as I do, DAN is the ONLY one I will be dealing with at Bridgewater, and this is the ONLY INFINITI Dealer I will give my business to now. ...
Beautiful showroom and facilities. Huge inventory to select from on the showroom floor. Cory demonstrated all the options and styles available and made the lease experience smooth and easy.
Cory was very patient with me and delivered on his promise. Nice doing business with him. Very professional. I would recommend him again. Thank you very much.
I was very happy with my experience. Cory was very helpful and we were able to get to the right deal quickly. We went through the options and terms of the agreement and I must say I will continue to by my cars from this dealership. I would recommend Working with Cory and this dealership, and I know that’s what I’ll do in the future.
Tom is very knowledgeable and personable; I did not feel excessive pressure negotiating with him and we were able to reach a reasonable deal. Great experience overall!
I was very pleased with the interaction I had with the salesman, Marty Scott, and was able to negotiate a fair deal for what I was looking for.
Had to take my newly purchased Q50 for a service issue and, as usual, the problem was solved with no recurring issue! This vehicle is my 3rd INFINITI purchased from INFINITI of Bridgewater and there are two reasons why I keep returning to Bridgewater INFINITI. First, the INFINITI is not only top quality, but it's a beautiful car. And second, the Service at INFINITI is top notch not only in the quality of work that's always provided, but also in their professional and couteous manner of all associated with this department, and also in the comfort provided to ...
well done A good job every time. always helpful... clean my car and loaner is good. Possibly looking for another INFINITI. due to service department.
Excellent experience....great staff, very professional and honest. No gimmicks or dealer tricks. Cory stuck to his word got me a good deal and handled everything needed. I will definitely be back. You have made a customer for the future. Thanks again
Cory took excellent care of our family and made the transition from our ending lease into our beautiful new 2020 qx50. I highly recommend to all to visit Cory at Ray Catena Inifiniti in Bridgewater. He made sure everything went as smooth as possible for us as we traveled from south jersey to him.
This was our first INFINITI and first experience with a Ray Catena Dealership. Tom Horan was the consummate sales professional; extremely knowledgeable and very easy to work with. Tom answered all our questions thoroughly and with a great deal of patience and ensuring all of our needs were met. . Most importantly, we never felt pressured. We’ve purchased many new vehicles over the years and this was indeed the most pleasurable experience we’ve ever had.
My wife and I had a great experience working with Dan Lynes from the Sales Dept. Dan was extremely easy to work with, gave us a very good price, and is an all-around nice guy! We would definitely see Dan again for our next INFINITI purchase.
I really enjoyed my experience with Ray Cayena INFINITI of Bridgewater. Brett was patient, attentive to my needs. He was personal and always available to answer all of my concerns. Overall great and experience and would recommend.
Tom Horan, Mark, and Corey did a great job in terms of providing me service and professionalism throughout the buying process. The team was very knowledgeable and easy to work with. They made my life very easy in terms of negotiations through final pick up of my QX60. This is 4th INFINITI I have leased through Tom and I will be back 🙂
Charles was super helpful in finding the perfect car and making to purchasing process seamless. Looking forward to working with him again in the future.
These guys were nothing less than amazing with rectifying a mis-communication with a previous sales rep. Extremely professional, knowledgeable and patient. Great group of guys came together to make my deal come to fusion. I will be sure to recommend this dealership to any of my buddies looking to take delivery of a new vehicle.
Just bought my 3rd Infinit from Ray Catena INFINITI of Bridgewater, not only because of the quality of the car but also because of the excellent service provided by individuals associated with this organization. Phil Scherrer, Service Manager, and Dan Lynes, Sales, are outstanding representatives of the quality and value of INFINITI, and its dedication to customer satisfaction. I would highly recommend Ray Catena INFINITI of Bridgewater to anyone looking for the highest quality and an outstanding organization when looking to purchase a vehicle -- and to have continued excellent service for all your future needs.
I have leased my last three vehicles thru Bridgewater INFINITI and I absolutely love their customer service. The sales staff is excellent with their commitment to getting the client the best price and terms, the service department is always on top of the latest tech and friendly as all get out. I never get the feeling they are trying to sell me something like at other dealerships. In fact they have suggested I delay service a few times due to upcoming sales
We had a very good experience with Brett for the lease of INFINITI QX 50. No pressure during the entire negotiation and very helpful in explaining the different options for buy and lease. Would definitely recommend him to my friends and family. Wish him the best and hope to deal with him again.
Great guy! Easy to work with. Helpful and knowledgeable. Brett initially helped my dad get a great deal on the 2020 Qx60 Awd Lux. Because of his great customer service, I decided to go to him to get my car. My entire experience was great. I don’t like to waste time and Brett made sure the entire process was easy and quick! Will recommend him to all!
From the time I entered the service area to when I left, I felt special. Lizet, made me feel I was Infiniti's best customer! She is what makes your service outstanding.. As I may need further service, I will ask for Lizet. Knowledgeable. Cordial. Serious in performance to get everything exactly right. Lizet is of real value to INFINITI. Helen Lewis-Wistner
Brett Drummer did as I have come to expect from a Dealership.. value my time, listen to my input, and get us the best deal on the vehicle we wanted. There was no high pressure sales tactics used, he worked within my schedule time for delivery, made sure that my wife was comfortable with all that the car and dealership has to offer.. I have already recommended The dealership and Brett to a number of family and friends looking for vehicles.. As I am a sales Proffesional we often forget that sales is still a relationship business .. well Done Ray ...
Dan from Ray Catena catered to all our needs plus more. Such a great experience here he answered all my questions. We were in and out with our new vehicle in under 1.5 hours.
I would highly recommend this dealership. Went in for a test drive and within a 15 mins got a really good deal on 2019 Q50. The sales person was very personable and easy to work with. Even the purchasing process was easy when I picked up the car. .
They are very accommodating, polite and concerning. I am on my 3rd lease and go there for all my service needs. I usually deal with Guido Chaves but all are great! They advise you of any issues prior to fixing anything.
This was my first experience purchasing a car from a dealership. It was a long process, and I visited many dealerships during my search. What brought be back to Ray Catena for my purchase was: 1) Excellent Customer Service, and 2) the nicest pre-owned cars that I encountered in my search. Throughout the entire process, which lasted multiple months for me, this was the only dealership that did not try to pressure me into a purchase. This is ultimately why I decided to come back here for my purchase, despite being able to get a lower price elsewhere. Everyone that I dealt ...
I sent an inquiry to the dealership online and received an email from Dan Lynes asking if I needed assistance. Little did I know that this was about to become one of the easiest experiences I've ever encountered with a salesman. I informed Dan that I had already test driven the QX60 (at a different dealership) and was simply looking for pricing. Dan was not only quick with email replies, answers and information, but never once pressured me for my phone number. I set up a time with Dan on the weekend to go the dealership, meet him, sign ...
I have been a regular customer for 8 years and the service team have always been exceptionally polite and super professional. They are 5star winning team
I decided to give INFINITI one more try, and spur of the moment stopped by the Bridgewater location on a Saturday. I was quite apprehensive, as I had been turned off by so many other dealerships in the past 6 months to 1 year. We walked in and met Dan, the salesman! Dan Lynes was amazing ! We loved his no-pressure sales style, He was super informative, knowledgeable, and so kind with our young children during the process ! To top it off, he made the dreaded negotiation part so easy, simple, and just a pure pleasure! Dan was the reason we closed the ...
Marty Scott is a great salesman. He had everything ready and in order for a fast and efficient transaction. Discussed the details over the phone then again in person, all as planned and expected.
Mark Hernandez had paired me up with Tom Horan when I went into the dealership. I am glad he did. The salesman I originally was corresponding with over Email when inquiring about a QX60 had left Ray Catena. Tom Horan is a great asset to Ray Catena INFINITI of Bridgewater. He was an absolute pleasure to deal with. There was Zero pressure to do anything and Tom took his time going over everything with us. Everyone else at the dealership was nice and great to deal with also. I would recommend this dealership and Tom to anyone. We feel we ...
I have a very busy job with very little free time. Tom Horan made this car buying experience very easy. I knew what I wanted and explained to Tom that I was super busy and did not have time in my work schedule to discuss things in person. So - we emailed back and forth, talked on the phone, and figured out everything ahead of time. I showed up at the dealership to pick up the car, and Tom had all of the paperwork ready to sign. I was in and out in 20 minutes. Fastest and easiest car buying experience ...
I would recommend buying a car from Tom Horan any time. He is honest, and easy to deal with. He provides good follow up. The whole process was a pleasure.
Worked with Hugh and Mark last year on my wife’s qx60 lease deals. Both men were helpful and efficient. We were able to work out a competitive deal and our car ready the same day. Plan on using Hugh again on our next lease soon.
Tom Horan was great and worked with me as to what I wanted. Great service as well. He is not like other salesmen 🙂 Thank you Tom for your business & I will absolutely be back! 🙂
My husband and I can't say enough about Tom Horan. He was a true professional and very accommodating. He made the purchase and Lease process easy. My husband and I absolutely love our new Infinities.
I had been searching for a 2016 used vehicle for the past couple of months. I had test drove Volvo XC60, Mercedes GLC 300, and was planning to test drive the Audi Q5. But then my SO suggested the INFINITI QX50. We went to Bridgewater INFINITI on Monday at like 7PM JUST to test drive the one 2016 QX50 they had on the lot. I fell in love with it. This SUV drives like a dream, and the detailed styling inside and out just makes it so me. At that moment I decided that I did not need to test drive the Audi ...
We leased a vehicle from Ray Catena INFINITI Bridgewater 3 years ago. We had been a long-time, loyal Nissan, then Mazda, family for many, many years, but wanted to look at something else this time around. We decided to just "take a look", without any intention of buying anything, since it was the very first place we were going that day, but from the moment we walked through their doors, we knew this was "different" and in a GOOD way! We weren't aggressively approached by anyone, which is what typically happens. Instead, we were greeted in ...
My experience with Vinnie at INFINITI was so peace filled. I felt no pressure to buy and that’s exactly what I needed to make such a huge decision. Buying a car can be so stressful and Vinnie’s ability to keep the process calm was truly divine. He not only listened to be, but understood where I was at and what I needed. He is someone I would recommend to my family and friends. He has a blessed future ahead in anything in does! 🙂
I had the pleasure to have Thomas Horan as my car sales person. Never in all my years purchasing new vehicles have i had such a wow experience. Thomas is top of his game, his truthfulness and ability to make my car purchasing process a true pleasure. EXCELLENT CUSTOMER SERVICE!
Tom Horan was extremely professional and a pleasure to work with. Knowledgeable and committed to serving the best interests of the company and potential client.
I have been going to Guido for about 5 years now, and he is the best service advisor I have ever had in my history of having cars serviced. He is straight to the point on what is truly needed and genuinely seems to care. He makes the whole service experience less stressful and more enjoyable for people who are tired of typical service representatives who make it feel like they are always trying to pull one over on you. Definitely recommend.
Thank you for the great deal on the 2019.5 QX60 Luxe. Though a good deal was not available for the all new generation QX50; I am pleased and satisfied. Thank you again to Vinnie and his team for such experience.
Thanks to Marty I was seamlessly placed into my new lease. Marty sourced the exact car and features I asked him for! Thanks Marty! I will add that Lizet, Guido, Andres and Phil are always helpful, friendly, and honest in the service department. I have been a customer for years and have had no issues; only good things to say about them. Thanks All!
Brian is phenomenal salesman. He is very knowledgeable and understanding. One of the best customer service experiences so far, especially in a car dealership. Definitely would recommend.
Vinnie worked tirelessly to get us the QX60 we wanted. We had a bit of a snafu with the bank but Vinnie pulled us through and now we are riding pretty in our brand new vehicle. Thanks Vinnie!!!!!
I would like to first state that I had my guards up going into the dealership, only because you hear so many horror stories when it comes to salesmen in dealerships. But this dealership really knock that myth out the park. Thomas was amazing he didn’t try to sale us things we didn’t need, we told him what we wanted and he delivered. If you in the market for a INFINITI this is definitely the place to go you won’t regret it, believe me.. HAPPY OWNER OF A BRAND NEW QX60.
Vinnie Moya - was great to work with. He listened to our needs & what we were trying to accomplish. After that he worked to get what we needed done & got back to us promptly & the deal was done in a matter of a few hours all over the phone. When we went to pick up our new truck, Vinnie had everything ready for us & it was a seamless process. We would highly recommend Vinnie Moya to anyone looking to buy or lease an INFINITI.
I purchased a vehicle with Tom Horan. Such an easy going, professional man. Tom made the experience pain-free and seamless. Great personality! Extremely efficient. I will be sure to send future customers to Tom. YOU ROCK!
Vinnie was a pleasure to work with. This car buying experience was a very positive one and completely seamless. I would highly recommend him to anyone!
I leased a car from Tom and the experience was great. We agreed upon a deal over the phone and when I came in Tom was true to his word. By far one of the most painless leasing experiences I've had. Thanks!